Last Updated: 15th May 2026

At Tayga, we want your experience to feel as thoughtful as our products. From the moment you place an order to the moment it reaches your doorstep, we ensure every step is handled with care.

Please review our Shipping Policy below.

1. Order Processing Time

  • Orders are processed and dispatched within 1–2 business days from the date of order confirmation
  • Orders placed on Sundays or public holidays are processed on the next working day
  • During festive periods or peak sales, processing times may be slightly longer. We'll keep you informed at every stage

2. Shipping Coverage

We currently ship across India through reputed courier partners. International shipping is not available at this time, but we're working on extending our reach soon.

3. Delivery Timelines

Estimated delivery times after dispatch:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote / Non-Metro Areas: 5–10 business days

Please note that delivery timelines are indicative and may vary based on courier availability, location, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Free shipping on all prepaid orders above ₹[Insert Threshold]
  • For orders below the threshold, a nominal shipping fee of ₹[Insert Amount] will be applied
  • Cash on Delivery (COD) orders may carry an additional handling charge, displayed at checkout

5. Cash on Delivery (COD)

  • COD is available on most pin codes across India
  • COD availability for your pin code will be confirmed at checkout
  • For COD orders, we may verify your contact details via call or SMS before dispatch to avoid fraudulent orders

6. Order Tracking

Once your order is shipped, you will receive:

  • A confirmation email and/or SMS with your tracking ID
  • A direct tracking link from our courier partner

You can also reach out to us anytime for tracking assistance.

7. Delivery Attempts

Our courier partners typically make up to three delivery attempts. If delivery is unsuccessful after three attempts due to non-availability or incorrect address, the package will be returned to us.

In such cases:

  • For prepaid orders, we'll contact you for re-shipment. Additional shipping charges may apply
  • For COD orders, the order will be marked as cancelled

8. Incorrect or Incomplete Shipping Details

Please double-check your shipping address, contact number, and pin code at checkout. Tayga is not responsible for delays, returns, or losses due to incorrect or incomplete information provided by the customer.

If you notice an error after placing the order, contact us immediately at +91 9891388225 so we can update the details before dispatch.

9. Lost or Delayed Shipments

  • If your order hasn't arrived within the expected timeframe, please reach out to us
  • We'll coordinate with our courier partner and provide an update within 24–48 business hours
  • In the rare case of a lost shipment, we'll either resend the product or issue a full refund after confirmation from the courier

10. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened:

  • Do not accept the delivery, or record an unboxing video at the time of opening
  • Notify us within 48 hours with images and video
  • We'll investigate and offer a replacement or refund as applicable

11. Contact Us

For any questions related to shipping or delivery, we're just a message away:

📞 +91 9891388225 ✉ shivarrow1@gmail.com
🏢 ATS Happy Trails, Sector 10, Greater Noida West – 203207

 

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