Last Updated: 15th May 2026

At Tayga, every product is made to be carried, used, and loved for years. We stand behind the quality of what we craft — and want every customer to feel confident in their purchase.

If something isn't right, we're here to make it right. Please review our Refund, Return, and Exchange Policy below.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges within 7 days of delivery, provided the product meets the following conditions:

  • The item is unused, unworn, and in its original condition
  • All original tags, packaging, and accessories are intact
  • The product shows no signs of damage, scratches, or alteration
  • Proof of purchase (order ID or invoice) is provided

Requests raised after 7 days of delivery will not be eligible for return or exchange.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

  • Customized or personalized products
  • Items purchased during clearance, end-of-season, or special sales
  • Products marked as "Final Sale" or "Non-Returnable" on the product page
  • Items damaged due to misuse, mishandling, or natural wear
  • Gift cards and promotional items

3. How to Initiate a Return or Exchange

To raise a return or exchange request, please follow these steps:

  1. Email us at shivarrow1@gmail.com or WhatsApp +91 9891388225 within 7 days of delivery
  2. Share your order ID, reason for return, and clear images of the product
  3. Our team will review your request within 24–48 business hours
  4. Once approved, we'll arrange a reverse pickup (where serviceable) or share a return shipping address

Please ensure the product is securely packed to prevent damage during transit.

4. Refund Process

Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds for prepaid orders will be processed to the original payment method
  • Refunds for Cash on Delivery (COD) orders will be processed via UPI or bank transfer (you'll be asked to share bank details)
  • Refunds typically reflect within 5–10 business days, depending on your bank or payment provider

Shipping charges (if any) are non-refundable, except in cases of damaged or wrong products delivered.

5. Damaged, Defective, or Wrong Product Received

We're truly sorry if this happens. In such cases:

  • Please notify us within 48 hours of delivery
  • Share clear images and a short video of the product and packaging
  • Once verified, we will arrange a free replacement or issue a full refund — your choice

We do not charge return shipping for such cases.

6. Exchange Policy

Exchanges are subject to product availability. If your preferred replacement is unavailable, we'll either:

  • Suggest an alternative product of equivalent value, or
  • Issue a refund or store credit

Only one exchange per order is allowed.

7. Order Cancellations

  • Orders can be cancelled free of charge before dispatch
  • Once dispatched, an order cannot be cancelled. However, you may refuse delivery or initiate a return upon receipt
  • For prepaid cancellations, refunds will be processed within 5–10 business days

8. Important Notes on Genuine Leather

Since every Tayga product is made from real leather, slight variations in grain, tone, and texture are natural and expected. These are not defects and are not eligible for return.

Such characteristics are, in fact, what make each piece unique and authentic.

9. Contact Us

For any questions related to returns, exchanges, or refunds, please reach out:

📞 +91 9891388225 ✉ shivarrow1@gmail.com

We typically respond within one business day.

Please click Accept Cookies to continue to use the site.